Shipping Policy

Maison Val de Loire delivers across Lebanon through Wakilni, our professional fulfillment and delivery partner.

We selected Wakilni to provide organized order handling, reliable delivery coordination and professional service across Lebanon. To maintain this delivery standard, customers must provide accurate information and remain available to receive confirmed orders.

Delivery Charges

• Orders below $35: $5 delivery

• Orders of $35 or more: Free delivery

The free-delivery threshold is calculated using the order subtotal after discounts.

Estimated Delivery Time

Orders are generally delivered within 2–4 business days after confirmation.

Delivery times are estimates and cannot be guaranteed. Delays may occur because of holidays, severe weather, high order volume, remote locations or circumstances affecting the delivery company.

Cash on Delivery

Cash on delivery is available across Lebanon.

Please prepare the total amount shown at checkout and provide:

• A correct Lebanese phone number

• The recipient’s full name

• A complete and accurate delivery address

• Any instructions needed to locate the building or residence

Incomplete or incorrect information may delay or prevent delivery.

Order Confirmation and Dispatch

Maison Val de Loire or its delivery partner may contact you by phone, email or message to confirm your order and delivery details.

Orders that cannot be confirmed may be placed on hold or cancelled.

Once an order enters Wakilni’s fulfillment process, changes to the products, delivery address or instructions may no longer be possible.

Failed Orders and Wakilni Charges

Every confirmed order requires fulfillment preparation, courier coordination and handling through Wakilni.

If an order fails because of the customer, the following charges apply:

• $2.50 Wakilni handling charge: If a confirmed order is cancelled or fails after entering Wakilni’s fulfillment process but before being dispatched to the recipient.

• $5 failed doorstep-delivery charge: If the order is dispatched and the courier reaches or attempts delivery at the provided address, but the recipient does not answer, is unavailable, refuses the confirmed order or does not open the door.

These charges cover the professional fulfillment, dispatch and return services already performed by Wakilni. They are not additional product charges or penalties.

Any outstanding Wakilni charge must be settled before the order is rescheduled and may be added to a replacement or future order.

Repeated failed or refused cash-on-delivery orders may require advance payment before future orders are accepted or dispatched.

No failed-delivery charge will apply when delivery fails because of:

• An error made by Maison Val de Loire

• An incorrect product being sent

• A product arriving damaged or defective

• A delivery issue attributable to Wakilni rather than the customer

Delivery Attempts

Please keep your phone reachable after placing an order and ensure that someone is available to receive the parcel.

If you cannot receive the order personally, you may arrange for another person to accept it and pay the amount due.

A second delivery attempt is not guaranteed and may require payment of the applicable failed-delivery charge.

Tracking and Delivery Updates

Wakilni may contact the recipient through a phone call, text message or another available method to coordinate delivery.

If your order has not arrived within the estimated delivery period, contact support@maisonvaldeloire.com and provide:

• Your full name

• Your order number

• The phone number used for the order

Damaged, Missing or Incorrect Orders

Inspect your parcel when it arrives.

If the parcel is damaged, an item is missing or you receive the wrong product, contact support@maisonvaldeloire.com as soon as possible.

Please include clear photographs of:

• The delivered parcel

• The products received

• The delivery label

• Any visible damage

Please refer to our Refund and Return Policy for additional information.

Delivery Area

Maison Val de Loire currently delivers only within Lebanon.

International delivery is unavailable unless it has been explicitly arranged and confirmed by Maison Val de Loire before the order is placed.

Contact

For shipping and delivery questions, contact:

support@maisonvaldeloire.com